Reference

Terms That Govern Your 29bat Account

These terms set out what you agree to when you open and use a 29bat account — covering deposits via bKash, Nagad, and Rocket, how we handle your wallet, and what applies based on your local law and eligible region.

Account eligibility appliesbKash, Nagad, Rocket coveredRegion-dependent accessYour rights explained
29bat Terms That Govern Your 29bat Account
TERMS CONTACT

Reach Us About These Terms

Team online

Live Chat

Open the chat widget from your account dashboard to ask about any clause in these terms. Our team responds in English and can clarify account or payment rules.

Email Support

Send a written query to our support address for anything that needs a documented response — account disputes, term clarifications, or wallet verification questions.

Account Help Centre

The help section inside your account covers common terms questions — from how bKash deposits are recorded to what happens when a withdrawal is under review.

HOW WE OPERATE

How 29bat Handles Your Account Data

We keep your account data only as long as it is needed for the purpose it was collected — transaction records, wallet verification steps, and login history each have their own retention window. You can request a summary of what we hold by contacting support through live chat or email.

Wallet Verification

When you link bKash, Nagad, or Rocket to your account, we verify ownership before processing any withdrawal. This step protects your balance from unauthorised requests.

Account Security

Login sessions are protected with OTP confirmation on new devices. If you notice an unrecognised session, lock your account immediately from the security tab and contact support.

Data Retention

Transaction and account records are kept for the period required by applicable rules. Once that window closes, data is deleted or anonymised — we do not hold it indefinitely.

Change Requests

To update personal details or request removal of stored data, contact us via email with your account ID. We will confirm receipt and act within the timeframe our policy sets.

Common Questions About These Terms

If something in the terms is unclear, these answers cover what most people ask before opening an account or making their first deposit.

These terms apply to anyone who opens a 29bat account. Eligibility depends on your local law and the region you access from — check that before registering.

The binding version of these terms is in English. If you need clarification in another form, contact support and we will do our best to explain the relevant section clearly.

We post the revised version with an updated date. Continuing to use your account after that date means you accept the changes. We recommend checking back periodically.

Deposits and withdrawals must use the same wallet. Your bKash, Nagad, or Rocket number is verified at the point of first withdrawal to confirm the account belongs to you.

Contact support via live chat or email with your account ID and the specific issue. We review disputes against the terms in place at the time the transaction occurred.

Send a written request to our support email with your account ID. We will confirm what data we hold, act on your request, and reply within the timeframe our retention policy sets.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.